Frequently Asked Questions
1. Do I need a prescription to purchase online?Yes, you do need a valid prescription prescribed by a qualified Optometrist. Please click here to upload your prescription if you have one.
2. Where can I get my prescription if I do not have one?Easy! We provide FREE eye check at our store. Click here to register for an appointment
3. What is the delivery timeline for both lenses and solution?Usual delivery take 3-5 business days.
4. What is the return or warranty policy?We give you a 14-days money back guarantee if you are not happy with the products you purchased from us. Click here for return policy
5. How old do I have to wear contact lenses?The average age people usually get contact lenses is 13 but it has shown that younger children are capable to wear and maintain contact lenses. We would recommend you to visit any eye practitioner in an optical shop.
6. Is it possible for my contact lenses to melt in my eye?Ever heard of contact lenses melted over the sun’s heat? All these are not true! The lens material can only decompose at a temperature much higher than the boiling point of water.
7. Can my contact lenses get lost behind my eye?It will never happen. In fact, it is physically not possible. A membrane covers your eye and connect to the inside of your eyelids. Therefore, there is no chance your contact lens with slide through it.
8. Can my contact lenses get glued permanently to my eyes?It will most likely not. However, it can be easily removed if you used the method that your practitioner teaches you.
9. Can my contact lenses get pop out of my eye?Will not likely. With a proper fitting, your contact lenses should stay in place most of the time. It usually will moves out of place on rare occasions. It usually stays in your eye until you move it back.
10. Can my contact lenses scratch my eye?Some contact lens related problems can occur but they are unlikely. Most common eye health issues are caused by poorly fitted lenses, or by not taking care of the lenses like you should. If you do experience any unusual eye discomfort or changes in your vision, remove your lenses and contact eye care practitioner.